To make
your employees more Customer-centric use the following tips.
1. HAPPY
EMPLOYEES FIRST
Make
your employees happy first to improve your brand as well as to retain CX
devotees.
This will
naturally result in a customer-centric
mentality.
2. HAPPY
EMPLOYEES = ENGAGED EMPLOYEES
Don't
forget that happy employees are your key Customer-centric employees.
Their
Customer-centric behavior is the base of the best CX you can provide.
3. COOPERATIVE
CORPORATE CULTURE
Check
your corporate culture on its cooperativeness.
A fully
cooperative corporate culture creates fruitful Customer-centric ambiance.
4. INTERNAL
COMMUNICATION
Ensure
easy downward and upward internal communication.
Break
down any hindering silos to improve Customer-centric behavior.
5. HEALTHY
COMPETITION
Promote
healthy competition within your company.
This
helps to find optimal Customer-centric solutions.
6. NOT
ONLY FRONT-LINE PEOPLE
Recognize
Customer-centric behavior of any employee.
Don’t
avoid awarding a behind-the-scenes workgroup that does not have direct Customer
contact.
7. AWARDING
EACH OTHER’S WORK
Empower
employees to award each other’s work having the biggest impact on the CX you
deliver.
Design a
clear awarding system and do it on monthly basis.
8. LOWER
STRESS LEVEL
Provide
massage chairs or yoga classes to reduce employees' stress levels.
Even
allow employees to have sleep breaks at work.
9. PERSONAL
AMBIENCE
Open
your employees' minds and hearts to the corporate Customer-centric ambiance.
E.g. let
them decorate their working space with
any way they like.
10. ABSOLUTE CERTAINTY
Provide your employees with personalized business cards with more valuable titles.
Change
'assistant' to 'support concierge' or 'manager' to 'customer care
professional'.
#10SimpleTips #Howto #CXBestPractices #CustomerCentricity #CustomerExperience #CX #CXStaff #CXReview
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